Support
Get help fast
Most replies inside a few hours, real people, no ticket numbers.
support@headchef.co
Replies Mon–Fri, usually within 3 hours
Phone
0800 596 820
Mon–Fri 8am–5pm NZT
Common questions
Quick answers
How do I add GST to my invoices?
Go to Settings → Tax & GST, turn on GST registered and add your GST number. Every new document updates automatically.
My client says the link won't open
Resend it from the quote or invoice's detail page — share links stay valid while the document is active, and stop working if you cancel or void it.
Can I export my data to Xero?
Yes — from Invoices, select any range and choose Export as Xero CSV. Works for bulk or a single invoice.
A client paid but it's not showing as paid
Card payments update instantly. Bank transfers need marking as paid manually from the invoice's detail page.
Who pays the card processing fee, and who handles refunds?
Your client pays you directly when they use card payment — we're not a party to that trade. You pay Stripe's processing fee (we don't add extra), and you handle any refunds, chargebacks, or disputes for the job through your Stripe account.
Still stuck? Contact us or read the terms of service.